Terms of service

About us

Southbound Outlet is operated by Craig Sturgess, a sole trader trading as Southbound Outlet.

Location: Poole, Dorset | BH16

For order enquiries, complaints, cancellations or returns, please email us with your order number where available. For returns, contact us for the correct return instructions, as products are dispatched by our suppliers. This does not restrict your statutory rights.

Orders and payment

These terms apply to purchases from Southbound Outlet. Please check the product, size, quantity and delivery details before placing your order. Prices are in GBP and include applicable taxes. Delivery charges and the total payable are shown before you confirm payment. Payment methods available for your order are displayed at checkout.

We will email your order details. If we cannot fulfil an item, we will contact you and refund any payment taken for that item and any applicable delivery charge. We will not substitute a different product without your agreement.

Delivery

Our suppliers dispatch products directly to customers on our behalf. Your seller remains Craig Sturgess trading as Southbound Outlet, and you should contact us about your order. Items may arrive in separate parcels. Delivery areas, charges and estimated times are set out in our Shipping Policy and at checkout. Please contact us if delivery is delayed or an item arrives damaged.

Cancellations and returns

For eligible online purchases, you may cancel without giving a reason by notifying us within 14 days after receiving the goods. Where one order is delivered in separate parts, the cancellation period runs from receipt of the last item. You then have 14 days from notifying us to send the goods back. Email hello@southboundoutlet.co.uk for return instructions. You can email a clear cancellation statement; using the form below is optional.

You may inspect goods as you would in a shop. We may deduct an amount for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits. We refund cancelled goods and the applicable standard outbound delivery charge; the extra cost of an upgraded delivery service is not refundable for a change-of-mind cancellation.

Refunds are made to the original payment method unless otherwise agreed, without a refund fee. For returned goods, we refund within 14 days of receiving them back or receiving evidence that you sent them back, whichever is earlier. See our Returns and Refund Policy for further information.

Faulty or incorrect goods

Goods must be as described, of satisfactory quality and fit for purpose. If an item is faulty, damaged or incorrect, contact us to arrange the appropriate remedy under your statutory rights. We cover reasonable return costs where goods are faulty or incorrect. Our suppliers’ own policies do not reduce your rights against us.

Complaints and privacy

Please send complaints to hello@southboundoutlet.co.uk, including your order number and details of the issue. We will investigate and respond. Our Privacy Policy explains how personal information is handled.

Nothing in these terms excludes or limits any rights or liability that cannot lawfully be excluded or limited. Changes to these terms apply to future purchases and do not remove rights relating to existing orders.