Refund policy

Returns and cancellations

To arrange a return or cancellation, please email hello@southboundoutlet.co.uk. Include your order number and the item you want to return. We’ll provide the correct return instructions.

Your cancellation rights

For eligible UK online purchases, you can tell us you wish to cancel within 14 days of receiving your items. You then have a further 14 days to return them. You do not need to give a reason for cancelling.

You may inspect and try on items as you would in a shop. A deduction may apply for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

For an eligible cancellation, your refund includes the cost of our standard outbound delivery. Any extra amount paid for an upgraded delivery service is not refundable as part of a change-of-mind cancellation.

Faulty, damaged or incorrect items

Please contact us if an item is faulty, damaged or not as described. Your statutory rights apply and are not limited by this information.

Return instructions

Our suppliers dispatch orders directly to customers. Contact us for the correct return destination before sending an item; the dispatch address on a parcel may not be the returns address. Contacting us for instructions does not remove or shorten your statutory cancellation rights.